Employee Medical Cover Feedback Survey

Purpose: This survey aims to gather employees’ views and experiences regarding the staff medical cover provided over the past one year. Your feedback will help management evaluate the current service provider and improve future healthcare benefits. All responses will be treated with confidentiality.

Section A: General Information

1. Department:

2. Employment category:

Permanent

Contract

3. Job Group:

R to T

K to Q

G to J

A to F

Section B: Awareness and Usage

3. How well do you understand the benefits covered under the staff medical scheme?

Very well

Well

Fair

Poor

Not at all

4. Have you or your registered dependants used the medical cover in the past one year?

Yes

No (If No, proceed to Question 10)

Section C: Service Experience (For employees who have used the cover)

5. How would you rate the overall quality of healthcare services received?

Excellent

Very good

Good

Fair

Poor

6. How satisfied are you with the range of hospitals/clinics under the medical scheme?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

7. How efficient was the approval and claims process?

Very efficient

Efficient

Fair

Inefficient

Very inefficient

8. How would you rate the customer service/support from the medical service provider?

Excellent

Good

Fair

Poor

Very poor

9. Were there any challenges experienced while using the medical cover?

Yes

No

Section D: Coverage and Benefits

10. How adequate do you find the medical benefits provided (inpatient, outpatient, maternity, dental, optical, etc.)?

Very adequate

Adequate

Moderately adequate

Inadequate

Very inadequate

11. Which areas do you feel need improvement? (Tick all that apply)

Inpatient cover

Outpatient cover

Maternity cover

Dental services

Optical services

Chronic illness cover

Hospital network

Communication on benefits

Others (specify):

Section E: Overall Satisfaction

12. Overall, how satisfied are you with the current medical cover provider?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

13. Would you recommend that the County renew the contract with the current medical service provider?

Yes

No

Not sure

14. Please briefly explain your answer above:

Section F: Suggestions

15. What improvements would you like to see in the next medical cover contract?

16. Any additional comments or suggestions: